FAQs

Frequently Asked Questions (FAQs)

1. How do I place an order?
To place an order, browse our website, select your preferred items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

2. What payment methods are accepted?
We accept all major credit cards, including Visa, Mastercard, and American Express. Simply choose your preferred card at checkout and enter your details securely.

3. Can I modify or cancel my order after it’s placed?
Modifications or cancellations are only possible before the order is processed for shipment. Please contact our customer service team within 12 hours of placing your order for assistance.

4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can also log in to your account to view real-time tracking updates.

5. What is your return policy?
For detailed information on returns, exchanges, and refunds, please refer to our Return Policy page. We are committed to resolving your concerns efficiently.

6. Do I need to pay customs fees for my order?
All orders are shipped duty-paid worldwide. If you receive a customs invoice, please forward it to us and we will handle the payment on your behalf.

7. Is my personal information secure?
Yes. Our website employs industry-standard encryption and security measures to protect your personal data throughout your shopping experience.

8. Do you offer international shipping?
Yes, we offer international shipping to over 200 countries. Orders above $79.90 qualify for free worldwide shipping.

9. How can I stay informed about promotions and product updates?
Subscribe to our newsletter for updates on new arrivals, special offers, and exclusive promotions. You can sign up via the homepage.

10. How can I contact customer support?
For any inquiries or support, please visit our Contact Us page or email us at service@usbabymetal.shop. Our support team is available to assist you promptly.

If your question is not addressed above, feel free to reach out. Thank you for choosing USBABYMETAL — we’re here to help.